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faq

  • What's the best way to burn a by ashton candle?
    Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. How to burn reminder on the bottom of your jar.
  • Why Soy Candles?
    We choose to work with soy wax for a variety of reasons. We love that it's an 100% renewable resource and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. Soy candles are better for the environment and your health: they are non-toxic and burn cleaner than paraffin wax. It produces as much as 90% less soot than paraffin wax. This soot can blacken walls, ceilings, and furniture, contaminate ventilation ductwork in your home, and most importantly, add toxic carcinogens into the air that you breathe. Soy also helps U.S. farmers by creating important economic growth for the agricultural sector of the US economy.
  • How is Soy Wax made?
    Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature - soy wax! Leftover bean husks are typically used as animal feed.
  • Are your candles vegan? Do you or your suppliers test on animals?
    Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.
  • Are there any hazard groups in the by ashton candles?
    There are five main “hazard groups” that simply aren’t allowed. ✖ Carcinogens: These are materials known or thought to cause cancer. ✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. ✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. ✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. ✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.
  • Can the jar be repurposed?
    When a 1/4" of wax remains, discontinue use of candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Carefully dump and compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, plant succulents in or just recycle!
  • How fragrant are the by ashton candles?
    We find that our candles fill a medium-size room nicely. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.
  • Can I send a candle as a gift?
    Absolutely! If you would like a hand-typed gift note or if it's going directly to the giftee, just make a note at checkout and we will not include a sales receipt.
  • Do you offer returns or exchanges?
    We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at ashton@byashtonsc.com. We ask that return shipping be paid by the customer.
  • What shipping method does by ashton use?
    We mostly use USPS Priority Mail or Flat Rate.
  • Do you offer wholesale?
    Yes! Please visit our wholesale page and reach out for a line sheet.
  • How can I track my order?
    You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at ashton@byashtonsc.com and we will send it over.
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